Refunds & Returns Policy

Last updated 7/30/2022

 

 

Thank you and we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund,  or store credit. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within 20 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. (Please note we will not accept used or opened items)

 

RETURN PROCESS

 

To return an item, please email customer service at hello@plantasticevents.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original unopened packaging and the return form provided , and mail your return to the following address:

 

Plantastic Events LLC

Attn: Returns

[Order Number]

#1041
1305 West 7th Street STE 1
Frederick, MD 21702

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged:

 

     ● Items classified as hazardous materials or that use flammable liquids or gases

     ● Online Subscriptions

     ● Gift Cards

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

     ●     A $50 restocking fee will be charged for all returns in excess of $500.         

     ●     Sale items are FINAL SALE and cannot be returned.

    

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(443) 601 9229

hello@plantasticevents.com